FAQ

1. What is GENIE MITTAI ?

     GENIE MITTAI is a speciality food aggregator which enables the food lovers to explore far distant delicacies of regionally known brands in South India. GENIE MITTAI has a widespread network of handpicked and renowned locally grown brands of South Indian cities. It enables to explore and choose the best delicacy of a particular place and get it shipped directly from there.

2. How to order from GENIE MITTAI?

     GENIE MITTAI enables users to buy the products of their choice from any seller throughout the website. They can simply do it by clicking on either “Add to cart” or “Buy Now”. Now click on “Checkout” option after confirming the products and quantities and then login with your credentials for old user or register account for new user. New users can also proceed with “Guest Checkout” option but “Register Account” is recommended for customers. Afterward they can click on “Login” or “Register” and proceed to make the final payment. On the payment page customers are free to choose any of their preferred payment option and confirm the order. After making the payment, do not refresh the page, it will be automatically directed to the order confirmation page and customers will receive an email and SMS for confirmation of their order.

3. What type of products are available on geniemittai.com?

     GENIE MITTAI has a wide range of products like Sweets, Namkeens, Chocolates, Pickles, Cookies, Snacks & Savouries,  food. There is so much to explore and taste, we bet it will make your mouth water.

4. How geniemittai.com ensure the freshness of the product?

     GENIE MITTAI ensures that seller is shipping the fresh product from his store when your order is dispatched. All the products listed on GENIE MITTAI have a minimum shelf life of 5 days.

5. How long it will take to deliver my order?

     Orders with lesser shelf life by air shipping and products with longer shelf life are shipped by surface shipping. Hence, orders shipped by air are delivered in 3-4 days from the date of order dispatch and orders shipped by surface shipping are delivered in 1-3 days from the date of dispatch. All the orders placed on GENIE MITTAI are shipping via most prominent logistic companies like FedEx, BlueDart, etc.

6. How can I pay on geniemittai.com for my order?

     GENIE MITTAI accepts all the widely used payment methods for accepting payments for orders. Customers can pay to GENIE MITTAI via all the major credit and debit cards, Net-banking services provided by major banks in India, UPI, Paytm Wallet, etc. International cards like Diners Club (through Paytm Gateway) and American Express are also accepted for payments. All the orders placed on GENIE MITTAI are prepaid ie customers need to make payment in advance to complete the order.

7. “I am unable to find what I want to buy. What should I do? ”

     GENIE MITTAI works very hard to find you the best delicacies from every corner of the country, even if you are unable to find any specific product or any seller from any part of the country, please write us at care@geniemittai.com with the product name, seller name and city. We will try our best to list your favourite food on GENIE MITTAI and will let you know once it is available on GENIE MITTAI.

8. “I received a “wrong product or expired order or incomplete order "

     In case you receive a wrong order or expired order or incomplete order, please click a picture of the received product and reach out to GENIE MITTAI Customer Care Number at  +91 7667 43 2323 (Mon to Sat ,10 am - 7 pm) or write an email to care@geniemittai.com. We assure you to serve the best and hygienic consumable food.

9. “I changed my mind after placing an order"

     In case you have changed your mind after placing an order, you can cancel the order till it is not shipped from the seller. Once the order is shipped from the seller, it is not possible to cancel the order.

10. “I want to return or replace my order"

     In case you received any wrong product, please click a picture of the item and reach out to GENIE MITTAI Customer Care at +91 7667 43 2323  (Mon to Sat ,10 am - 7 pm) or write an email to care@geniemittai.com.  

11. “I have done the payment but order confirmation is not received on email and SMS"

     If you have not received the order confirmation via email and SMS from GENIE MITTAI and you are charged with the amount for it. Please reach out to GENIE MITTAI Customer Care at +91 7667 43 2323  (Mon to Sat ,10 am - 7 pm) or write an email to care@geniemittai.com. with any relevant proof of amount deduction.

12. “I want to order my favourite product in bulk”

     If you want to buy any product in large quantity or in bulk quantity, please reach out to GENIE MITTAI customer care at +91 7667 43 2323  (Mon to Sat ,10 am - 7 pm) or write an email to care@geniemittai.com.